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Accessibility statement

This accessibility statement applies to the Universal Credit website for landlords.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings.
  • zoom in up to 400% without the text spilling off the screen.
  • navigate the website using a keyboard or speech recognition software.
  • Use a screen reader to do everything on the website (including the most recent versions of JAWS, NVDA and VoiceOver).

We've also made the website text as simple as possible to understand, although there is some terminology unique to the topics of employments and benefits.

AbilityNet (opens in new tab) has advice on making your device easier to use if you have a disability.

Feedback and contact information

Universal Credit helpline

  • England, Wales and Scotland: 0800 328 5644
  • Northern Ireland: 0800 012 1331
  • Welsh language: 0800 328 1744

Calls to 0800 numbers are free from landlines and mobiles. Lines are open Monday to Friday (closed on bank holidays):

  • England, Wales and Scotland: 8am to 6pm
  • Northern Ireland: 10am to 4pm

If you cannot speak or hear on the phone

You can use the Relay UK service (opens in new tab) to make a text-supported call to the Universal Credit helpline.

From your laptop, desktop or mobile

Download the Relay UK app (opens in new tab). Once you have set up the app, dial 18001 followed by the Universal Credit helpline. If you are redirected to your device's default calls app, return to the Relay UK app to join the call.

From your textphone device

Dial 18001 followed by:

  • England, Wales and Scotland: 0800 328 1344
  • Northern Ireland: 0800 012 1441

If you use sign language

You can use the Video Relay Service (VRS) to make a British Sign Language (BSL) or Irish Sign Language (ISL) interpreted call to the Universal Credit helpline.

From your laptop or desktop

From your mobile

Download the InterpretersLive! app from your app store. Once you have set up the app, use it to contact the Universal Credit helpline.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page, or think we're not meeting accessibility requirements, you can report an accessibility problem (opens in new tab).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (opens in new tab).

Technical information about this website's accessibility

The Department for Work and Pensions is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard (opens in new tab).

Preparation of this accessibility statement

This statement was prepared on 16 December 2024.

The Universal Credit website was tested in September 2024 against the WCAG 2.2 AA standard, and retested in October 2024. The testing was performed by Nomensa (opens in new tab) and comprised a large sample of the website, tested against the Web Content Accessibility Guidelines 2.2 (opens in new tab) and with common assistive technology (opens in new tab).